Coral Duplicate Accounts
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Hello, new poster here.The reason for me joining the site/forum was to try and see if anyone else had been in a similar situation to me.
During Wimbledon last year, I had a succession of successful bets and had won what was a relatively large sum by my standards - this tied in with some decent luck on the horses and some football as well. I'd accrued around £5k or so.
I've been signed with Coral for probably 10 years or more. I had only had issue previously, which related to a promotion being withdrawn from my account, which was remedied after taking the complaint to IBAS.
I had already withdrawn £1-2k whilst continuing to bet, and had requested a withdrawal of around £3k. The withdrawal was showing as processed having been pending for a day or so, but within 24 hours, my account had been blocked/suspended, and the withdrawal had been cancelled at the bank. I contacted Coral's help (lol) team and spoke to two different people; one advised the account had been suspended due to 'abuse of tennis markets', and one advised that it was an error and the account would work again shortly.
Coral Duplicate Accounts Receivable
Coral Duplicate Accounts
A couple of weeks elapsed and nothing had changed with my account, so I raised a complaint with IBAS. Here we are twelve months on - despite chasing IBAS on several occasions, on the few occasions I've had a response, they have advised that Coral have failed to respond to them. Is the 'independent' party, I have asked IBAS whether Coral have any particular service level agreements in place when complaints are raised with them; IBAS have failed to respond on this point.Coral Duplicate Accounts Meaning
So here I am, thirteen months down the line after lodging a complaint, and absolutely nothing has happened from Coral's end of things. I've recently tried contacting Coral again about this to try and get an actual explanation - the last response advised that it was a 'business decision and the account will remain closed'; there was approximately £1k still in the account, plus the £3k withdrawal that had been stopped, and I am at a loss as to how what they have done can be in any way legal, even amidst the usual dodgy bookies' terms and conditions.
I feel like the only way I will get a resolution is to take legal action and issue a claim in the Small Claim Court. Whilst I still have plenty of forum browsing to do, does anyone have any experience of doing this?